Refund Policy

1. Our Guarantee

We want you to be happy with every purchase. All Sunmesa Labs digital products, including one-time purchases and upgrades, are covered by a 30-day money-back guarantee from the date of purchase.

2. How to Request a Refund

1. Email hello@sunmesalabs.com or use our Contact form with the topic “Refund request”.
2. Include the email address used at checkout, your order ID or receipt, and the product name.
3. Optionally, tell us why it did not work for you. This helps us improve, but it is not required.

If you bought through a marketplace such as WarriorPlus, you can also request a refund directly through that marketplace’s support or purchase history.

3. Processing Time

We reply to refund requests within 2 business days. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear on your statement. Refunds are made in the original currency (USD); we are not responsible for exchange-rate differences or fees charged by your bank.

4. Subscriptions

• You can cancel a subscription at any time. Cancellation stops future renewals, and you keep access until the end of the current billing period.
• The first subscription payment is covered by the 30-day guarantee.
• Renewal charges can be refunded if you contact us within 7 days of the renewal date and have not used the product since that renewal.

5. Bundles, Upgrades and Promotions

If you refund a front-end product, related upgrades or add-ons that depend on it may also be refunded and deactivated. Products bought at a discount are refunded at the amount actually paid. Free bonuses are removed when the related purchase is refunded.

6. When Refunds May Be Declined

We may decline a refund if:

• the request is made more than 30 days after purchase;
• there is clear evidence of abuse, such as repeated buy-and-refund behavior, sharing or reselling the product, or downloading all assets and then requesting a refund to keep them free;
• the product was a custom service that has already been delivered, where this was clearly stated before purchase.

7. After a Refund

Once a refund is issued, your license and access to the product are cancelled, and you must stop using and delete any downloaded files that are not your own generated content.

8. Delivery and Access Problems

All products are delivered digitally; there is no physical shipping. Access details are sent by email, usually immediately and always within 24 hours. If you have not received access or a product does not work as described, contact us first, and we will fix it or refund you.

9. Chargebacks

Please contact us before filing a dispute with your bank. We resolve most issues quickly, and a refund through us is faster than a chargeback. Filing a chargeback for an order that is eligible for a refund may lead to suspension of your account.

10. Contact

Questions about this policy? Email hello@sunmesalabs.com or visit our Contact page.